Redefining how organizations connect with their customers
With over 20 years of experience, Lindsey has built a career around deeply understanding consumer needs and delivering innovative, high-impact products and services.
Whether you’re looking to overhaul your entire CX strategy or fine-tune a specific touchpoint, Lindsey Rosenberg Consulting offers tailored services to meet you where you are.
Lindsey's approach centers on designing purposeful, journey-led experiences around the moments that matter most. This philosophy has been applied across a wide range of companies and industries, influencing enterprise strategy and driving measurable gains in customer advocacy, loyalty, and employee engagement. Her work has strengthened competitive positioning and elevated brand appeal across stakeholder groups.
A Purposeful, Journey‑Led Approach
Lindsey designs experiences around the moments that matter most. Her philosophy has been applied across industries—hospitality, financial services, consulting, and beyond—driving measurable gains in:
Customer advocacy
Building stronger, trust‑based relationships by addressing customer needs proactively and delivering consistent, high‑value experiences that inspire positive word‑of‑mouth and brand recommendation.
Brand loyalty
Designing signature moments and loyalty programs that strengthen emotional connections, encourage repeat engagement, and differentiate brands in competitive markets.
Employee engagement
Empowering employees with the tools, insights, and workflows they need to deliver exceptional service, fostering pride in their work and alignment with organizational goals.
Lindsey brings a holistic view to the customer and employee experience, examining every touchpoint and collaborating closely with digital, operations, and cross-functional teams to improve the entire end-to-end journey. She leverages insights from consumer behavior and perception to shape forward-looking strategies and future-state experiences.
Meaningful outcomes
In addition to her customer experience expertise, Lindsey has a strong consulting background in strategic planning, organizational design, innovation, and business process reengineering—helping organizations unlock transformation and achieve lasting results.
